To re-download, please verify that you have the latest version of Adobe Acrobat Reader. You can do this (or obtain it) on the Adobe web site at www.adobe.com.
Go to the email confirming receipt of your recent order. Scan down the email to the line that reads: "You can always find out the current status of your order by going to" and click on the link directly below.
From this page, scroll down to the bottom of the page. You will need to enter the credit card number (excluding the expiration date) used on the original order. Your number acts much like a PIN number and your credit card will NOT be charged again, then hit “Submit”
You should see your order again on the next page. Please click on the “Download Now” button associated with the article(s) in question.
If you did not provide a valid email address or have access to the confirmation email then you will have to give us a call for more assistance.
Refund and return Policy:
Subscriptions: We believe you will enjoy your print and/or digital subscription to STOCKS & COMMODITIES, however if you are unsatisfied at any point you may cancel your subscription and receive a refund for the remainder of the subscription.
Books & Apparel: Return the products to us in the original package and condition within 90 days and receive a full refund of the returned item excluding shipping charges.
Downloadable goods: No returns or refunds. If you are unsatisfied you maybe eligible for a credit towards a different article on store.traders.com by contacting email@example.com.
If you have any additional questions, you can contact us at firstname.lastname@example.org or by phone toll free 800-832-4642/ local 206 938-0570